Blog: Advice

I have been working at the school library computer lab on the 6th floor covering the front desk and many students come to us very often when they have issues with activating their id cards or other issues. Especially, in the beginning of the semester it can get really hectic and the lines get ridiculously long since their aren't that many people at the help desk. So in my opinion I think they should set up a system using new media such as Skype or some form of video calling where they can not only see each other, but also where the people at the help desk would be able to control your computer screen and guide you as well do things certain things which only they have access too and not us. This way i think they can run the whole process faster and be more efficient. We wouldn't have to have those long lines outside the help desk and also depending on when you are free you can video conference them and make an appointment so this way no one has to wait on line for too long. Plus through video conference it's faster and saves time since you don't have to be physically present at the office to get help for something as small as activating your id card which takes only 5-10 minutes, but people have to wait on line for more than half hour. So I think if i was hired by Baruch I would definitely thrive to put in a system where we can video conference students to help them and it should all be done by appointments this way its a very smooth process for the help desk workers and the students themselves.